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This page, together with our Privacy Policy and General Website Terms & Conditions, tells you information about us and informs you of the legal terms and conditions (the “Terms”) which govern your use of our ("Seller", "We", "Us", "Our") webstore (the "Webstore").
These Terms will apply to any contract between you and the Us in respect of your purchase of video game related products, items and other content (“Products”) on the Webstore (“ Contract”).
Please read these Terms carefully and make sure that you understand them before ordering from the Webstore. Please note that before placing an order you will be asked to agree to these Terms. If you refuse to accept these Terms, you will not be able to place an order.
You should print a copy of these Terms off or save them to your computer for future reference.
We amend these Terms from time to time, as set out in Condition 11. Every time you wish to place an order, please check these Terms to ensure that you understand the terms which will apply at that time. These Terms were most recently updated on 13th August 2020 .
These Terms are only available in the English language.
Information about us
We are a Licensed seller for goods for this online game server ("Game Server"). We license digital goods and software from the Game Server and are selling the Products to you. We are Tebex Limited t/a Tebex, a company registered in England and Wales with company number 08129184 and with our registered office at Tebex Limited, Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT. Our VAT numbers are GB167189962 & EU372035465.
Contacting us
If you wish to contact us for technical support, you need to report a store for fraudulent activity, or that a Game Server is breaching our or a partner's UAP, you can contact us by visiting https://www.tebex.io/contact/checkout.
If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post.
Use of the Webstore
Your use of the Webstore is governed by our General Website Terms & Conditions. Please take the time to read this document, as it includes important terms which apply to you.
Our relationship with the Game Server and how the Contract is formed between you and the Us
Our Webstore will guide you through the steps you need to take to place an order with Us. When using Our order process you should check and amend any errors before submitting your orders to Us. Please take the time to read and check your order at each page of the order process.
We license logos, graphics, logos, wordmarks and other assets for the purposes of advertising and selling software for the Game Server. We license the rights to sell such software that provides in-game rewards and benefits from the Game Server in question.
The Game Server has given Us express permission and a license to Sell such products that provide in-game benefits or rewards and perform the role of merchant of record for the sale of Products.
As the Seller, We may negotiate and conclude the sale of goods, or decline to conclude a sale for any reason we see fit, including but not limited to potential fraudulent activity or your previous interactions with Us.
When you buy Products on the Webstore, you will be entering into a Contract with Us for the purchase of Products. No contract is formed between You and the Game Server in this regard.
If you require support or have any questions or concerns relating to the Contract or the Products, you should contact Us. Please see Condition 2 which details the contact address that you can contact us on, and how we will contact you in the event that you have a question, concern or dispute.
Problems with the Products
Your contract with Us means that we will make every reasonable effort to resolve any products or queries You may have. To contact us, please refer to Clause 4.6 above. If difficulties are encountered with the performance or non-performance of an ancillary service provided to You (for example, access to the server), that is related or required to use the Product We have sold, then we may refer you to specialised external support, however you should always contact us in the first instance.
The Webstore and Products
All title, ownership rights and intellectual property rights in the Webstore are owned by Us. All title, ownership rights and intellectual property rights in the Products are owned by the Game Server and licensed to Us. We, the Game Server and our licensors reserve all rights in national and international law to protect such rights in the event of any violation of these terms by you.
We do not guarantee continuous, error-free, virus free or secure operation and access to the Webstore and its Products.
Purchases from Us are payments for the virtual items contained in the purchase. This transaction is final and there are no refunds. If you are banned for breaking the rules of the Game Server, you will not be refunded this money. Bans are subject to the full discretion of the Game Server, and their rules can be changed at any time. There is no guarantee on being able to access the Game Server, and if the server is no longer operated the virtual items are forfeit. All items are virtual and have no value, and cannot be exchanged for real-world currency of any kind.
Restrictions on use of Webstore
You shall not use the Webstore for any purpose other than to make personal, non-commercial purchases of Products, except as otherwise permitted by this Agreement. You shall not sell, rent, lease, license, grant a security interest in the Webstore to others without our prior written consent.
You shall not in whole or in part, copy, reproduce, publish, distribute, translate, modify, create any derivative work from, disassemble, decompile, reverse engineer or otherwise attempt to discover the source code contained in or pertaining to the Webstore.
How we use your personal information
We only use your personal information in accordance with our Privacy Policy. Please take the time to read this document, as it includes important terms which apply to you.
Age restriction
You may only purchase Products from the Webstore if you are at least 16 years old.
Order process
All sales through the Webstore will be processed through our checkout platform located at https://checkout.tebex.io/. Payment methods, delivery times, taxes and fees will be detailed as part of the checkout process. Please take the time to read and check your order at each stage of the order process.
All orders will be subject to these Terms in addition to any terms and conditions of the publisher of the relevant game and the terms of any ancillary service provided to You that is related or required to use the Product We have sold. In the case of a conflict between any of the said terms and conditions, these Terms will take priority.
You should contact Us in the event that you have any queries or issues with your order or Our terms and conditions of sale.
Our right to vary these Terms
We amend these Terms from time to time. Please look at the top of this page to see when these Terms were last updated.
Every time you order Products using the Webstore, the Terms in force at the time of your order will apply.
We may revise these Terms as they apply to your order from time to time to reflect any changes in relevant laws and regulatory requirements.
If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel your order if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive.
Right of Withdrawal and Refund for European Union customers
This Condition 12 only applies to European Union (“ EU”) customers.
EU law provides you with a right of withdrawal on software sales (i.e. the agreement between you and Us). This can be excluded for digitally provided content once the content is provided to the end user. The EU statutory right of withdrawal ends 14 days after you purchase or (where you have provided the appropriate consent and acknowledgement) the moment you start downloading the content and services for the first time (whichever is sooner).
We are obligated to inform you of your EU right of withdrawal in detail, which you can find in Schedule 1. If this Condition 12 should in any way differ from Schedule 1, the terms in Schedule 1 shall prevail.
Further Rights
Because you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. As a consumer, you have legal rights in relation to Products that are faulty, not as described or not provided with reasonable skill and care. These legal rights are not affected by your right of withdrawal referred to in Condition 12 and Schedule 1 or anything else in these Terms. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
Delivery
Delivery of Products from the Webstore is performed by Us. The terms relating to this may form part of your Contract. You should contact Us in the event that you have any queries or issues in respect of this.
Price of Products
The price of Products to be paid by you is set by Us and will be as quoted on the Webstore at the time you submit your order.
We may change the prices from time to time, but changes will not affect any order you have already placed that has been accepted by Us.
Payment processing related to Products purchased on the Webstore is performed by us and our third-party payment processors.
If VAT (or any similar sales tax) is chargeable on any payments for Products in any territory, we will add such VAT amount to the price to be paid by you.
The terms relating to any mistake caused by incorrect pricing or incorrect treatment of VAT are as agreed between you and Us.
How to pay
You can only pay for Products using payment methods we specify during your checkout flow.
When you provide payment information to us you represent to us that you are the authorised user of the card, PIN, key or account associated with that payment and you authorise us to process your payment with our chosen third-party payment processors for any fees incurred by you. We may require you to provide your address or other information in order to meet our obligations under applicable tax law.
You agree that you will not use IP proxying or other methods to disguise your place of residence, whether to circumvent geographical restrictions on game content, to purchase at pricing not appropriate to your geography, or for any other purpose.
Please note that some payment methods may attract additional fees for reasons including but not limited to: currency conversions, gateway fees, originator fees. We recommend you check closely the amount to pay on the confirmation screen provided by any acquirer or PSP used by us.
Our liability
If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.
Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into these Terms.
Loss or damage is not foreseeable if it relates to a loss of goodwill, computer failure or malfunction, any indirect, incidental, consequential, special, punitive or exemplary damages, any delay or inability to use the Products or any other damages arising out of or in any way connected with the Products.
We do not in any way exclude or limit our liability for death or personal injury caused by our negligence or fraud or fraudulent misrepresentation.
Third-Party Sites
The Webstore may provide links to other third-party sites or third party vendors who provide content, goods and or services on the Internet. Any separate charge or obligations you incur in your dealings with these third parties is your responsibility. We make no representation or warranties, either express or implied, regarding any third-party site.
You can vote for us on CurseForge Servers, the most popular server listing website for finding the Best Minecraft Servers.
Other important terms
We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.
You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
These Terms are between you and us. No other person shall have any rights to enforce any of their terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise. However, we and you will not need the consent of a recipient of your gift of a Product to cancel or make any changes to these Terms.
Each of the paragraphs of these Terms operates separately. If any provision or part-provision of these Terms is or becomes invalid, illegal or unenforceable, it shall be deemed deleted, but that shall not affect the validity and enforceability of the rest of this agreement. If any court or relevant authority decides that any of the conditions are unlawful or unenforceable, the remaining conditions will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
Please note that these Terms are governed by English law. This means any dispute or claim arising out of or in connection with them will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.
As a consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident. Nothing in these terms and conditions, including Condition 19.6 affects your rights as a consumer to rely on such mandatory provisions of local law.
Schedule 1 – Right of Withdrawal for EU Customers
This Schedule only applies to EU customers.
As a user of the Webstore domiciled in an EU member state, you have the right to withdraw from any purchase on the Webstore without giving any reason.
For any digital content purchased online, you have agreed upon checkout that the withdrawal period will expire 14 days after you purchase such digital content or when you start downloading the content for the first time, whichever is sooner.
To exercise the right of withdrawal, you must inform Us of your decision in writing by email to withdraw from the purchase by an unequivocal statement.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
If you exercise your right of withdrawal, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which We are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.
The statutory right of withdrawal is not applicable as regards the supply of digital content which is not supplied on a tangible medium if the performance has begun with your prior express consent and your acknowledgment that you thereby lose your right of withdrawal.
Ancillary Services: In order to access or use the Products purchased, You may need to access or use ancillary services provided by third parties (such as servers, games clients etc). Access and use of these ancillary services may be subjected to additional terms. We recommend that you locate and review any such terms, as You agree any such terms, or your disagreement with such terms, will not affect or otherwise alter this purchase, and you acknowledge that no refunds will be given after the Purchase is made under any circumstances.
Tebex Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
1. IMPORTANT INFORMATION AND WHO WE ARE
2. THE DATA WE COLLECT ABOUT YOU
3. HOW IS YOUR PERSONAL DATA COLLECTED?
4. HOW WE USE YOUR PERSONAL DATA
5. DISCLOSURES OF YOUR PERSONAL DATA
This privacy notice aims to give you information on how Tebex Limited collect and process your personal data through your use of www.tebex.io and www.buycraft.net (together referred to as “this website”), and also any associated webstore (a “Webstore”) which utilities the Tebex webstore platform for game servers (the “Tebex Platform”), including any data you may provide through this website when you purchase a product or service.
This website is not intended for children and we do not knowingly collect data relating to children. We realise and understand that children and young people may visit this website, or otherwise interact with us and our commercial partners. It is our policy to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Tebex Limited is the controller and responsible for your personal data (collectively referred to as “Tebex”, “we”, “us” or “our” in this privacy notice).
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below.
Full name of legal entity: Tebex Limited, company number 08129184 of Levy Cohen & Co, 37 Broadhurst Gardens, London, United Kingdom, NW6 3QT.
Name or title of data privacy manager: Liam Wiltshire
Email address: liam.wiltshire@overwolf.com
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
This version was last updated on 11 May 2018 and historic versions can be obtained by contacting us.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
Identity Data includes first name, last name, and username or similar identifier.
Contact Data includes billing address, delivery address, email address and telephone numbers.
Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Profile Data includes your username and password, purchases or orders made by you, and any account preferences.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity and Contact Data by filling in forms or by corresponding with us through https://www.tebex.io/contact/. This includes personal data you provide when you:
use our website or any Webstore;
register for a trial or browse our plans;
request a quotation through our website;
register for a free Starter Plan;
create an account on our website;
subscribe to our emailed updates or publications;
request marketing to be sent to you;
contact us via social media (for example, through our Facebook or Twitter accounts);
participate in our online live chat forums;
report a problem with our website; or
give us some feedback.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy https://www.tebex.io/legal/cookie for further details.
Third parties or publicly available sources. We may receive personal data about you from various third parties and public sources as set out below:
Technical Data from analytics providers such as Google and Cloudflare.
Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as our payment processing and logistics partners such as Help Scout and Braintree.
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
Where we need to comply with a legal or regulatory obligation.
Click here to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
| Purpose/Activity | Type of data | Lawful basis for processing including basis of legitimate interest |
|---|---|---|
| To register you as a new customer |
(a) Identity (b) Contact |
Performance of a contract with you |
To process and deliver your order including: (a) Manage payments, fees and charges (b) Collect and recover money owed to us |
(a) Identity (b) Contact (c) Financial (d) Transaction (e) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary for our legitimate interests (to recover debts due to us) |
To manage our relationship with you which will include: (a) Notifying you about changes to our terms or privacy policy (b) Asking you to leave a review or take a survey |
(a) Identity (b) Contact (c) Profile (d) Marketing and Communications |
(a) Performance of a contract with you (b) Necessary to comply with a legal obligation (c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services) |
|
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data) |
(a) Identity (b) Contact (c) Technical |
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise) (b) Necessary to comply with a legal obligation |
To gather and provide information required by or relating to audits, enquiries or investigations by regulatory bodies or law enforcement authorities |
(a) Identify (b) Technical (c) Profile |
(a) Necessary for our legitimate interests in preventing fraud (b) Necessary for the performance of a task carried out in the public interest (c) Necessary to comply with a legal obligation |
|
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you |
(a) Identity (b) Contact (c) Profile (d) Usage (e) Marketing and Communications (f) Technical |
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy) |
|
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences |
(a) Technical (b) Usage |
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) |
To make suggestions and recommendations to you about goods or services that may be of interest to you |
(a) Identity (b) Contact (c) Technical (d) Usage (e) Profile |
Necessary for our legitimate interests (to develop our products/services and grow our business) |
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We have established a preference centre within your account where you can view and make certain decisions about your personal data use.
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any third parties outside the Tebex group of companies or our Webstore partner community for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, product/service experience or other transactions.
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://www.tebex.io/legal/cookie.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
Internal Third Parties as set out in the Glossary.
External Third Parties as set out in the Glossary.
Specific third parties such as our Webstore partners and Amazon Web Services.
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Many of our external third parties are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:
We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.
Where we transfer Personal Data from the EEA to a recipient outside the EEA that is not in an Adequate Jurisdiction, we may use specific contracts (Standard Contractual Clauses) approved by the European Commission which give personal data the same protection it has in Europe.
Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
You can also help us to protect your personal data by adhering to the following security measures:
Do not confirm your bank or credit card details in an email. We will not ask for such personal data in this way, so any email claiming to be from us that does so is likely to be a fake. Please ignore it.
Keep your passwords private.
When creating a password, do not use words such as your name, date of birth or other personal data.
Change your password regularly.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for up to 10 years after they cease being customers for tax purposes.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
Request access to your personal data
Request correction of your personal data
Request erasure of your personal data
Object to processing of your personal data
Request restriction of processing your personal data
Request transfer of your personal data
If you wish to exercise any of the rights set out above, please contact us.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Other companies in the Tebex group of companies acting as joint controllers and provide IT and system administration services and undertake leadership reporting.
Service providers acting as processors based within and outside the EEA who provide IT and system administration services.
Suppliers used by us in connection with the supply and delivery of goods and services to you (including our distributors of any merchandise purchases made through a Webstore).
Professional advisers acting as processors including lawyers, bankers, auditors and insurers based within the EEA who provide consultancy, banking, legal, insurance and accounting services.
HM Revenue & Customs, regulators and other authorities acting as processors based in the United Kingdom who require reporting of processing activities in certain circumstances.
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
VAT registered GB 167 189 962
